Ola Cabs / ANI Technologies Complaints & Reviews

I booked an OLA Rental Cab from Bangalore to Chennai on[protected]. The cab number is KA51D9955 and the driver name is Kantharaju and his mobile number is [protected]. I came to Chennai due to my father's death on that day.

He asked me to pay Rs.2977/- while starting the trip for fuel expenses and told me to deduct it from the final bill during end of the trip.

But, while closing the trip he charged me the entire amount including Road tax, Toll and fuel. The total amount was Rs.7106/-.
As I was in big mental trauma due to my Dad's death on that day and hence, did not validate the final bill and paid entirely.

Now, I'm trying to talk to the driver to return back my money Rs.2977/- he is not responding to my calls and messages. I raised this with OLA Support team but they washed their hands saying I should not have over paid. I'm just asking OLA to connect my call to the driver but they are not supporting me on this.

The driver owes me my money, right. Hence, I'm seeking for your support to get my money back from the driver or OLA.

Dear concerned,

I am writing to you to raise an issue about cab fare overcharge.

The issue that I have experienced was: Two rides as of yesterday 27th May 2021 for which i have been charged Rs. 9 per trip as Covid Care package. How dare is OLA doing this without prior intimation or customer consent. After downloading the app by default the App permissions get enabled for Ride Insurance without consent of customer. What nonsense is this? The app has been designed in such a manner that it never intimates you about being charged for Covid insurance prior to any bookings. After getting the invoice i saw charges of Rs, 8 being levied on every trip made by me.
This is all false marketing gimmicks by OLA/ANI Technologies to loot money in the name of Covid like every other Tom, Dick and Harry these days.
Shame on you people ??
I need the refund of Rs. 16 to my account from OLA.

This can be made thru a UPI : [protected]@apl, [protected]@ibl
or Account transfer to:
A/C details :[protected]
IFSC : ICIC0002688

It occurred on: 27/05/2021

Perform a UPI money transfer to :
UPI : [protected]@apl, [protected]@ibl

Account transfer to:
A/C details :[protected]
IFSC : ICIC0002688

Kindly sort this at the earliest.

Regards,

Mark Richard

50/1/1, P.K Guha Lane, Modern Park, Arabinda Sarani
Dum Dum, Kolkata
700028

I’ve booked an Ola for guest coming to kota but the drives said that he will take double charge due to pandemic. I think OLA is not paying to drivers.

Vehicle number: RJ20TA2324
Driver contact number: [protected]

(CRN no-[protected])

I had booked an Ola Per hour rental cab (4hrs, 40 k.m) on 7th June 2021 at 11:04 am from my residence Vijay Park, Mira Road, Thane. The final ride got completed at 1:49 pm at my residence.

The bill was generated with the total amount was Rs. 1537/- for 79.8 km and 160 minutes and the amount got deducted from my Ola wallet.

Now, When I calculated the total distance and the amount they had charged was high. As per the kilometer calculation.

Vijay Park, Mira Road to Orlem Church, Malad -13 kilometers.
Orlem Church, Malad to Mumbai International Airport-12 Kilometres.
Mumbai International Airport to Vijay Park, Mira Road-22 Kilometers.

So my total kilometers ride come to-47 Kilometers.
Now as per the rental plan for (4 hours 40 kilometers) for Mini Rental is Rs.769.
Now when the actual bill generated at the end of the trip it was 1537/-

As per Ola cabs, bill details is as follows-

Base fare (4 hours 40 k.m)-769/-
Extra for 39.8 k.m -437.8/-
Toll /Parking-200/-
Booking fee-24.14/-
Taxes -106.6/-
[protected][protected][protected][protected][protected][protected]Total bill-1537/-

So here is the catch, Now as per the real calculation. They need to charge for an extra 7 Km i.e. Rs.77/-(11Rs.per k.m X 7 k.m). But they had charged me an extra Rs.360/-.

The driver of the cab Mr. Irfan Shaikh (Vehicle no-MH-04 HN 1185) told me that Airport parking of Rs.120/- is to be paid for by the customer. Ola doesn’t include it in the final bill. When I had checked the final bill the airport parking was charged in my bill of Rs.120/- Also the driver was eager to save his money. When the vehicle was passing through the Dahisar Check Naka toll plaza. He had not stopped his vehicle to pay the toll charges of Rs.40/- (both ways). He had speeded his car in the toll both to save his money.

All this complaint was file to the Ola support team on 7th May, 14:59 via ticket no[protected]. They told me that you will get a resolution in 72 hours. But after 72 hours didn’t get any resolution from the support team.
Then again I had called them on the 15th of May at 13:29 (Ticket no[protected]. The executive told me that the extra amount of Rs.360/- will be transferred to your wallet. After this conversation, the call gets disconnected. So again I had called them and one of the customer support executives picked up the call and I had narrated the whole incident. After listening to the incident of overcharging the executive told me that we cannot refund the amount. Then I had a heated argument with that executive and I told her that please transfer this call to your senior. But they were not ready to listen. So at last she gave the resolution that I will put your complaint request to my internal team and they will look into the matter. You will get the resolution within 72 hours. They had given me request no (Ticket no[protected]
So after 72 hours, I didn’t have any mail for the resolution. So again I had called the customer care on 18th May evening. I had told them my last complaint no. They told me that refund cannot be processed and they had disconnected the call.
So I want justification for the above fraud made by Ola cabs. They are cheating the customer with fake bills. Please look into the matter urgently. Also, I want a refund of my Rs.120/- parking charges for International Airport.

Dear
Company
I would like to inform you that i am going to pay ola money amount by online through upi(google pay?) From google pay my money is deduction 800 successfully send at aniTechnologies pvt ltd.. So kindly help me to get back my money

Please note that I got a call from someone asking for pending ola ride payment of Rs 152/-. There was actually a pending payment of Rs 152 but it was paid long back.

Now it seems to be a scam. My question is how my personal data is going out to Online Payment Fraudsters.

Please look into this urgently.

The number from which I got the call is [protected]

Please check the screenshots for more details on the same.

Registered number with Ola - [protected]
Ola App ticket reference number[protected]

Thanks & Regards,
Anupam Thakur

CRN [protected]
Ola Support Ticket Numbers:[protected];[protected];[protected];[protected];[protected]
Sir, I raised 5 tickets for the same issue.
but all 5 are closed without giving any resolution.
Issue: I rented an ola cab to go out of station from hyderabad to warangal.
the driver stopped the car at a petrol station to fuel up the vehicle.
he asked me 1000 rupees to pay at the station and i gave him the money.
he took 300 rupees for the toll.
After ending the journey I forgot to deduct the 1000 rupees
from the total amount and paid 2317 through PhonePe.
after realizing that i did not deduct the 1000 rupees,
i immediately called the driver. he agreed to return the amount
but did not return it till now.(I have call recording with the driver wh
when i reached out to the customer care of Ola,
they said they spoke with the driver
and the driver seems to have agreed to pay the amount.
But i have not received the amount till now.
One of the executive asked me for my bank details to give the refund.
i gave them the details. but they closed the ticket without giving any refund.
i am not getting proper response from your team. Kindly help me out.

Hi Team
I booked ola cab on 04-may-2021 whose ride id is CRN [protected].at the time of booking the app was showing fare of Rs 3332.after reaching destination the app showed a fare of Rs.5676.the cab driver charged me toll charges separately.i have to pay an total amount of Rs 6000.please let me know why am I overcharged.why fare exceeded like that.why am I not informed at the time of booking cab

I was charged ₹500 by Police for riding in ola cabs, if there's a lockdown going on then why ola is accepting rides for customer. I had some emergency issue that's why i needed to go out but as ola cabs accepted the ride for that means ola cabs are allowed by government for riding inside the city if not they should not accept the rides as well.
I had paid pretty much amount for my ride as well as i paid ₹500 receipt which is obviously huge for me.
I am looking forward from ola to compensate the charged amount because they accepted the ride otherwise i wouldn't had went out.

Inspite of paying via UPI, i was asked for cash at end of the trip as drivers app showed amount is not received. Even after complaining multiple times since more than 15 days, my issue still is not resolved

I am vijayshree, i book a cab from ola on 2/5/2021 at 3:45 in ashok vihar phase 2 delhi to sector 5 gurgaon [haryana]..I forget to take my phone in the cab .. Then I call in my number the driver was pickup my call and he said ..i will return your phone in 3 hours..But now 2 days ago my number is switched off..no response..I have no any details about the driver..I was also mail a complaint in ola support but they cannot take any action..I need my phone urgently because my all documents and files inside the phone.. .I want to take any action quickly or trace my phone with IMEI number.

Sir, I know the term and condition and rules and regulations of ola party very well and I agree very well, I have not committed any violations and I also believe no one in this subject i do not know but I assure you that whatever mistake I have made, I will take care of it unknowingly once you review my I'd and open it and yes I do something like this from then on you have the right to close my I'd, thanks ola party . request user name Nikhat sahin, ola party I'd [protected]

CRN[protected] trip was showing estimate of 2502 Rs. At the end of the trip I paid 2974 as it was shown in the OLA app. I didn't talked with the driver till I got down. Now OLA says "as per my instructions" route was changed and so I was charged higher. Also, I had no halt, not even for a second, still they charged for 1hr waiting charge. This is probably scam at OLA to show less fare before ride and extract more after ride is over.

CRN[protected] trip was showing estimate of 2502 Rs. At the end of the trip I paid 2974 as it was shown in the OLA app. I didn't talked with the driver till I got down. Now OLA says "as per my instructions" route was changed and so I was charged higher. Also, I had no halt, not even for a second, still they charged for 1hr waiting charge.

On 24 th April 2021 My ride was from Noida sec 22 to new Delhi railway station. After the ride ends drives says not to pay through OLA payment. Driver told to pay the money offline. I made the payment. Now on 25th April When I try to book a cab OLA is asking to pay previous ride fees the fees which I already paid to driver. So I tried to reach out to OLA customer service none of the numbers are working. Very bad service from OLA.

Dear Team,

I would like to share with you that i have booked cab from Ola cab online many times.

I am giving the recent example for fraud in Ola cab bill, I had booked the cab from Shadhara Delhi to Faridabad on dated 23/04/2021 vide CRN [protected].

I had checked my invoice against the above said trip and found that in the invoice Ola has charged the toll of Rs. 470/- out of total bill amount 914/-

They have charged the those toll charges also which is not come under this way.

I had informed the same on ola app but we did not get any reply on the same.

As Ola has no email id and no customer care number, in absence of communication details, customer is not able to communicate their issues with the Ola.

I have lots of invoices where they have charged wrong toll amount in the invoice.

I would request you to please see my all invoices and give your customer care email id and phone number for all customers.

Regards
Suresh Chand
Mobile No. [protected]

Hi Ola Support Team,
I have raised one refund request against my Ola outstation ride CRN [protected] and ticket ID
(Ticket[protected] on October, 2020.
Md Arbaaz from Ola Support team sent me the mail of confirmation that I will get the refund of Rs Rs 1298.
I shared my bank account details with the Ola Support.
But till now I didn't get my refund.
Here I am attaching the screenshot of that mail.
From last October, 2020, I am following up with Ola team on the same ticket.
But they are not solving the issue.
I will suggest everyone to avoid Ola outstation cab .
They just cheat the customers.

I never ever have wanted to activate ola money post paid and suddenly I see a message from Ola, it say clear your post paid dues or else fine will be imposed,
It seems that this is kind of scam by Ola to create problem to customer and drain their money,
All should be aware of such scam by Ola.

I had booked ola cab in bangalore to travel from Malleswaram to Airport this morning at 1200 am. The driver was Tulasi Das Rao. I had booked the ride for cash payment.
Upon boarding the driver asked me to pay by cash and not ola money. I agreed.
The bill for the ride was 720. When i paid him the amount, but found that the same amount was also deducted from my Ola Money account also. Thus I was charged double for the ride.

Ola/Uber drivers in kolkata simply refuse to switch on the AC giving reasons that they are not paid properly... now if i am to believe them, why isn’t the Ola/Uber authorities looking into this matter seriously????
Or are they simply not bothered about the comfort of general public!!!
When someone is booking an Ola/Uber, he/she does it with an expectation to ride an AC cab... if the Ola/Uber authorities feel that they are to run such non-AC cabs in Kolkata, we can very well revert to our very own ‘heritage’ yellow cabs!! Why should we pay for an AC cab and get a non-AC service!!!???
Else the Ola/Uber authorities should give it in writing that they would run only non-AC cabs in Kolkata... and also reduce the charges for that matter... PLEASE CLARIFY!!!