Ola Cabs / Ani Technologies — bill amount was not foretold and customer support guys are forcing to pay the bill before investigating the matter.

Address:

Chandigarh, Punjab, 160101

Hi,

I am a regular customer of ola. That very day, i had taken nearly 3-4 rides using ola.
On my last ride, while i was booking, i was shown rs.72 and there was no surcharge mentioned.

I took a ride from it park to manimjra.- (5.9 km). When i end my trip, i was charged rs.239/-

I asked the driver to call the support team and he said that he would update the bill. I paid rs.72 and left.

In my app, it is showing rs.170/- pending since three days.

When i asked the customer care about it, they said that i have to pay the bill as i entered panchkula region. There was no where i entered panchkula.

When i asked them to check the route, they said that i have to pay the bill and then only they would entertain the complaint.