Ola Cabs / Ani Technologies — Blackmail by Ola

Address:	Bangalore, Karnataka, 560048
Website:	www.olacabs.com

I booked ola cab to go to airport at 4 am (25th Feb). This is biggest mistake i did. Cab driver (CRN: 587905nnn) called me for direction and as soon as i said to airport, he said I need to pay Rs. 120 extra without bill. I asked why, and he said this is for return toll charges. I said i will not pay until unless it is part of bill. He refused to take me to airport and drove off. At early morning i do not have any option as i might miss my flight at 6:20 am. I decided to drive to airport as it is an important occasion for my wife and 6 year old daughter.

This is a disgraceful business practice by Ola to blackmail customer asking for more money without bill when i had no choices left. I need to pay now parking charges at airport and again need to go to airport to pick up my car as my return ticket is to rly station. It makes economic sense for me to pay Rs. 120 as bribe instead of spending (Rs. 800 for parking charges and another 800 for taxi to airport to bring back the car.) I still did it because i do not want any other customer to suffer like this. My complaint in FB was answered by copy and paste kind of a response.

This is unfair trade practice.
1. Ola promised a service for certain charges, and when customer did not have any choices left, you asked the customer to pay more money. This is unethical way of doing business.
2. Ola asked customer to pay extra money without any receipt.

Ola, Can you please let me know why this is not considered as unethical practice and unfair way of doing business.