Ola Cabs / Ani Technologies — blocking my accounts

Ola has blocked my both accounts without any reason. They're not even offering any resolution to the same. Kyc has been completed for both accounts. All they are saying that "a ola policy was violated". Even if they feel some misuse of the account they should have suspended my account temporarily.
Now i can't use ola at all since it allows a particular device to register with two numbers. I am a regular user of ola and this is just undue harassment on their part. All they are saying its all automated but they have designed the app. They know how to undo something wrong which is done by the app's coding.
Looking forward to some mature reply and solution from their end.