| Address: | Bangalore, Karnataka |
I recently started using ola app from past couple of months, why people are booking cabs is to reach the destination fast and safe even we have public transport but because of cab drivers negligence, arrogance people are suffering alot. I came across lot of times same issue like driver calls us asks for destination and we will get a update on our ride that it's updated and another driver took the booking again that driver also does the same and the time goes like this where we want to go urgent and we have waste our time in this kind issues. The app needs to be updated with a logic when a driver want to delegate his ride to someone then they should take the concern of customer whether they are ok with the delegation or else remove the option for the driver to delegate the ride. Because of this delegation i had to cancel the rides and for which payed the money. Actually someone can collect these issues and can file a complaint against ola services in the consumer court and can request for suspension. I couldn't get why people are forced to pay for the application issues, i uninstalled the ola app on my mobile due to that. Was this information helpful? | 
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