Ola Cabs / Ani Technologies — Breakdown in Middle and showing payment pending

Today at around 8 pm I took an Ola Cab from Girgaon Chowpatty which broke down after a few kms. The car wouldn’t start after multiple attempts. So I was forced to take a Black.
A few minutes later, while booking another cab from Ola, I saw some outstanding amount pertaining to my ride. Surprisingly, the ride was showing ‘completed’ and full fare is being charged for that. After this incidence I booked Yellow cab. Shifted my luggage and to my residence.

I tried to reach the Ola support but I didn't get any support from ola. vain.

Unfortunately, Ola continues to say that the ride as completed and that i have to pay the fare for that, else, i wont be able to book another ride with them.