Ola Cabs / Ani Technologies — Cab broke down - Money not refunded

Hi,

I took a Local Rental Cab on 26th Sep 2021 for 8 hours.

Immediately after boarding the cab, my cab broke down in 10mins.

Driver asked me to board another cab. I called the customer care of Ola.

They told to hire cab and told the money will be refunded within 72 hours.

But its over a month now. I have been following this case with Ola Support but they keep telling me Driver denied any cab broke down.

They trust the driver, but could not see that i left the cab in 10mins and boarded another Ola cab for Rental.

I paid Rs 2200, twice in same day. I want my money refunded for the broke down cab as soon as possible.