| Address: | 400706 | | Website: | www.olacabs.com |
I booked a kaali peeli ride through Ola (as no Ola cabs were available) from Seawoods to IIT Powai on 7th February at 8.20. I had Rs752 balance in Ola Money. Driver (Sandeep Jaybhaye- No [protected]) said to pay him in cash to fill gas. I paid him Rs850. However, they had deducted money from Ola Money as well. Ola customer care executive told me to get the money from the driver only. Driver said his Ola bank account is yet to get activated and so he can pay me back in only 7 days or so. I quote the executive, "We will take a strict action against the driver as he was not supposed to ask for cash. However, if the driver doesnt revert to you, its between you and him. File an FIR against him if you want. We cant help you."
I want a refund. If it was about policy or technicality, I would have considered forgoing the amount. However, Ola's attitude in dealing with this kind of issue is alarming.
Details:
Booking Id: KRN[protected]
Ride from Seawoods, Nerul West to IIT Powai.
Date: February 7, 2017 at 8.20 am
Charge: Rs852 (paid in cash)
Ola Money deducted: Rs752
Driver's name: Sandeep Jaybhaye
Driver's number: [protected] Was this information helpful? | 
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