Ola Cabs / Ani Technologies — cancellation of scheduled ride

Address:

Ernakulam, Kerala, 682025

I did an advanced booking (One day advance) for a prime suv from ola, thinking that i can trust the service. When i called the driver 10 minutes after the scheduled time, he said he is almost 10 km away from the pick up location and he got the info for this ride few minutes back only. I still waited hoping that at least scheduled rides would be serviced, even if delayed. To my utter shock, after some 20 minutes he cancelled the ride.
Dont understand why ola is providing this scheduling /rental service if they cannot oblige to the customer request. At this last minute, i could not arrange for a 6 seater cab and 1 o[censored]s had to stay back at home while the others could manage to reach the destination in a 4 seater cab (Thanks to the old traditional car rental agency. No wonder why its said "old is gold") after the function got over. The whole plan was spoiled due to ola's miserable service.