Ola Cabs / Ani Technologies — cash payment made but still receiving sms & emails from ola for outstanding payment

Address:

Hyderabad, Andhra Pradesh, 500038

Case history: as emailed to ola support service between 10th may to 27th may 2019.

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Why has nobody from ola bothered to call me and understand the details after so many emails?
14. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Case history update : as emailed to ola support service on 28/05/2019

1. Yesterday at 4.45 pm i have spoken with mr. Karthik, ola representative in [protected], 628221*.
2. Mr. Karthik spoke to ola driver mr. Narasimha (Witness of cash payment made for this ride to ola driver mr. Venkatesh), keeping me on line.
3. Mr. Narasimha has clearly confirmed to mr. Karthik that cash payment has been made to driver venkatesh for this ride. Mr. Kathik has confirmed the same to me.
4. Further mr. Karthik has escalated the matter and has promised issuance of receipt to me for payment already made at the earliest within 24 to 48 hours. And disciplinary action on driver venkatesh.
5. I had also called driver for this ride mr. Venkatesh yesterday and have messaged him the ride details asking him to intimate ola that he has received cash payment immediately on completion of this ride. But his intentions are different and he has not responded to my message and is avoiding.
6. Driver for this ride mr. Venkatesh has pocketed the money and is lying. And you are too eager to believe him for reasons best known to you instead of trying to find the truth and taking disciplinary action on venkatesh.
7. I find it rather surprising that after using ola for so many years this is the hopeless service am offered by your company.
8. You are obviously not aware of my discussion with mr. Karthik and the progress on the issue yesterday, because there is no coordination or internal communication within your team.

Emails to ola support service in chronological order:

Sent: friday, 10 may, 2019, 5:20:09 pm ist
Subject: fwd: enjoy riding cashless on ola

Have already paid this amount in cash to your driver. Did not realise it was a cash less booking. Kindly do the needful at your end and confirm receipt of money towards the booking mentioned in your training mail.
Regards

To: "[protected]@olacabs.com"
Sent: saturday, 11 may, 2019, 1:22:55 pm ist
Subject: fwd: enjoy riding cashless on ola

Please update your accounts as per the trailing mail and send me the receipt.
Regards

To: ola support
Sent: wednesday, 15 may, 2019, 9:55:05 am ist
Subject: re: [ola support] #[protected] fwd: enjoy riding cashless on ola

Zero service by ola so far. Even after 6 days of making the payment i am still receiving fraudulent messages from ola to pay again. For details see the trailing mails. Very cleverly you have kept your company incommunicado and there is no number to call and speak to one of your representatives. What you have lost during this period, because of your lack of interest to update your records is new bookings from my side. Expedite and send me a receipt for the money that i had paid on10th may at rgia, hyderabad to the ola driver. And stop sending fraudulent messages saying money is yet to be paid. If you have any professionalism left in your company do have the courage to call me.
Regards

To: ola support
Sent: friday, 17 may, 2019, 5:13:49 pm ist
Subject: re: [ola support] #[protected] fwd: enjoy riding cashless on ola

Dear mr. Mohd salman,
Why are you replying without reading my earlier mail. Is this the seriousness with which you work? Very clearly i have written in my earlier mails that cash was paid to the ola driver on 10th may at rgia, hyderabad.

So who is this idiot at your end expecting a bank statement for a payment made by cash. Why have you not checked with the driver so far? Tell your team to stop acting smart and be man enough to speak to me or give me a contact number to call back. Your service standards are the worst. I have been a customer of ola for years and if you expect me to continue using ola then first provide a receipt for the money you have already pocketed from me. This is a clear case of cheating by ola / ola cab driver.

To: "[protected]@olacabs.com"
Sent: sunday, 19 may, 2019, 11:38:34 am ist
Subject: stop sending fraudulent messages

Stop sending fraudulent messages and sms. Payment has already been made at rgia on 10th may 2019, on completion of ride in cash to ola driver. Issue the receipt without further delay. What is your contact number?
Regards

To: ola support
Sent: monday, 27 may, 2019, 12:33:14 pm ist
Subject: re: [ola support] #[protected] stop sending fraudulent messages

Ms. Sirisha anniet a,

Have gone through your mail. Clearly you have nor read a single of my previous mails on this issue and you are too eager to advise without knowing the facts. I also wonder if you or the next representative from ola will read this reply.

For record the issue stands unresolved. And ola team continues to avoid sharing their customer service number with me to facilitate communication and solution. Call me if you have the good intentions of providing a solution, which i think is not the case.

I demand a receipt for the cash payment already made immediately after this ride to the driver mr. V venkatesh.

It is pathetic to notice the customer service standards of ola. Any way for record i feel it is better to create a case history in detail along with the witness of cash payment, who was also an ola driver.

Case history:

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Look forward to a solution at the earliest, otherwise i will be compelled to believe that am interacting with people who are not capable / or lack the intention to understand the issue and provide a solution.

To: [protected]@olacabs.com
Sent: monday, 27 may, 2019, 12:47:24 pm ist
Subject: re: enjoy riding cashless on ola

Dear ola support team,

Have gone through your mail. Clearly you have nor read a single of my previous mails on this issue and you are too eager to advise without knowing the facts. I also wonder if you or the next representative from ola will read this reply.

For record the issue stands unresolved. And ola team continues to avoid sharing their customer service number with me to facilitate communication and solution. Call me if you have the good intentions of providing a solution, which i think is not the case.

I demand a receipt for the cash payment already made immediately after this ride to the driver mr. V venkatesh.

It is pathetic to notice the customer service standards of ola. Any way for record i feel it is better to create a case history in detail along with the witness of cash payment, who was also an ola driver.

Case history:

1. On 10th of may 2019, i booked two ola cabs to go from my home at balkampet, hyderabad to rajiv gandhi international airport, shamshabad.
2. First booking - fri may 10th, crn [protected], driver name: v venkatesh, prime sedan white dezire, start time 10.59 am, end time 11.59 am. Bill rs705/-.
3. Second booking from another mobile - fri may 10th, crn [protected]. Driver name : malyala narsimha, prime sedan white swift dezire, start time - 10.59 am, end time - 11.59 am. Bill rs606/-
4. Both the drivers were paid in cash. Full payment was made immediately on reaching the airport.
5. Subsequently i received a request from ola to pay for the first booking as it was a cashless booking. Immediately i replied explaining the fact that i did not realize it was a cashless booking and have already paid by cash to the driver. My emails are enclosed in this reply for record.
6. Point to be noted here is the other ola driver mr. Malyala narsimha is a witness to the fact that cash was paid to mr. V venkatesh.
7. Why mr. Venkatesh accepted cash payment for a cashless ride?
8. Why mr. Venkatesh has not reported to ola about accepting cash payment for a cashless booking?
9. Why ola has not taken him to task after learning from me through several emails that i have paid through cash?
10. Is this the service ola gives to a customer who has been endorsing the brand for years?
11. There is no customer service number of ola to which i can call and explain what has happened. And why in your mail my earlier responses are missing?
12. So what is ola's intention? To charge a customer twice for a single ride?
13. Why has nobody from ola bothered to call me and understand the details after so many emails?
14. Given below is a collection of my earlier mails which you have carefully removed from your mail.

Look forward to a solution at the earliest, otherwise i will be compelled to believe that am interacting with people who are not capable / or lack the intention to understand the issue and provide a solution.

To: ola support
Sent: tuesday, 28 may, 2019, 11:52:22 am ist
Subject: re: [ola support] #[protected] re: enjoy riding cashless on ola

Mohd r r,

Not surprised with your pathetic reply.

Issue the receipt for cash payment made for this ride along with a letter of apology at the earliest.

Case history update : 28/05/2019

1. Yesterday at 4.45 pm i have spoken with mr. Karthik, ola representative in [protected], 628221*.
2. Mr. Karthik spoke to ola driver mr. Narasimha (Witness of cash payment made for this ride to ola driver mr. Venkatesh), keeping me on line.
3. Mr. Narasimha has clearly confirmed to mr. Karthik that cash payment has been made to driver venkatesh for this ride. Mr. Kathik has confirmed the same to me.
4. Further mr. Karthik has escalated the matter and has promised issuance of receipt to me for payment already made at the earliest within 24 to 48 hours. And disciplinary action on driver venkatesh.
5. I had also called driver for this ride mr. Venkatesh yesterday and have messaged him the ride details asking him to intimate ola that he has received cash payment immediately on completion of this ride. But his intentions are different and he has not responded to my message and is avoiding.
6. Driver for this ride mr. Venkatesh has pocketed the money and is lying. And you are too eager to believe him for reasons best known to you instead of trying to find the truth and taking disciplinary action on venkatesh.
7. I find it rather surprising that after using ola for so many years this is the hopeless service am offered by your company.
8. You are obviously not aware of my discussion with mr. Karthik and the progress on the issue yesterday, because there is no coordination or internal communication within your team.

Awaiting receipt for payment already made at the earliest.

To: "[protected]@olacabs.com"
Sent: saturday, 8 june, 2019, 9:10:40 am ist
Subject: no more fraudulent emails please

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

To: "[protected]@olacabs.com"
Sent: saturday, 15 june, 2019, 9:14:04 am ist
Subject: stop sending fraudulent messages and emails

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

To: "[protected]@olacabs.com"
Sent: monday, 24 june, 2019, 11:01:21 am ist
Subject: issue receipt & letter of apology

Receipt of payment of rs704/-made on 10th may 2019 has not been given by ola. Issue stands unresolved. Have stopped using ola. Stop sending fraudulent messages and emails for amounts already paid.

Awaiting unconditional letter of apology from ola.

To: "[protected]@olacabs.com"
Sent: wednesday, 3 july, 2019, 2:01:48 pm ist
Subject: case history - unresolved

The below facts were communicated to ola support service in a very timely manner starting from 10th may 2019, i. E the date of travel till date. Even witness of payment was confirmed by ola driver and ola support service as mentioned below in the case history update and case history.

Still ola has failed to provide the receipt of payment or to issue a letter of apology for the inconvenience it has caused to me.

As a result of which i have stopped using ola, and am quite happy about it.

Request to stop sending fraudulent emails, sms and all other forms of communication as a minimum professional courtesy from your end.

Appended are my earlier mails relevant to this incident. (All the emails mentioned above)

To: ola support
Sent: friday, 5 july, 2019, 5:20:03 pm ist
Subject: re: [ola support] #[protected] case history - unresolved

Nothing is outstanding from my end.

Verified and confirmed by ola representative on 27th may 2019.

The same was intimated to ola on 10th may on-wards till date.

Your mail today and other similar mails from ola, establish the malafide intentions of ola company.

And this is the reason why more than 6000 complains are there online against ola.

Stop sending fraudulent mails.

Issue the receipt for this payment along with your letter of apology.