Ola Cabs / Ani Technologies — CHarged 2 times on ola ride

Address:

Bengaluru

On 10th April I took Ola cab from Electronic city to Lalbagh (cRN - [protected]). the bill was 512. I paid through phonepe and it was successful but still driver said he did not receive it. then after some arguments app started showing that pay to driver in cash. hence I paid him in cash. he said Ola will reverse the phonepe payment. till today Ola did not reverse the payment. Ola support did not call me even after raising support tickets. below was the response when I asked ola support - "Any extra cash payment made to a driver is outside the scope of Ola payment system. Hence, we will not be able to process a refund". how can this be extra cash payment to the driver?
I want my 512 rs back plus 1000 rs for the mental agony cause by Ola support.