Ola Cabs / Ani Technologies — Charged extra without showing surcharge

Address:

Indore, Madhya Pradesh, 452001

On 31st December 2016, I took a ride and should have been ideally charged not even Rs.200 but was charged a crazy Rs. 700. I have used this service before and it didn't show any surcharge to me and hence I booked it. Else, i wouldn't have. Upon contacting the customer service, I was spoken to rudely and was told the system is never wrong. Maybe they have made some Godlike service.

On contacting on Twitter, they replied to me once and then started ignoring my messages and even the CEO did the same. There were other people who complained about the same issue, so clearly I am not the only one. This is a pathetic manner of dealing with grievances. Just because these guys got some funding doesn't mean they will ignore the customers. Bad service. I want my money back.