Ola Cabs / Ani Technologies — Charged twice for the same trip - paid from ola money postpaid and google pay to driver

On 10.07.2022 I took a ride from noida sector 38, garden galleria till Indirapuram. First the OlA app on driver’s phone didn’t accept the OTP so driver called the customer service and i was told that due to KYC not been updated the ride could not be started so they started from their end.

I was told that the amount will be double and i would need to pay in cash as the wallet cannot be used and even the wallet money would be debited but it will be reversed once kyc is updated.

I paid rs 868 to driver through gpay as shown on the ola app of his. And then later the amount was also debited from ola money postpaid as well with amount Rs 751. Driver said the amount would be refunded once the KYC is done. And the fare was Rs 410 during the booking from noida till indirapuram.
I was trying to update KYC but its not working as well.

I have spoken to customer care and they spoke to driver and driver bluntly denied he has not received any payment on google pay. He had a QR scanner and i paid as shown on the screen and i have the proof of payment as well.

I did not ask the location to be changed and somehow the trip is showing till delhi ghazipur.

I have been calling customer care and also have emailed to ola support but i have not been given any resolution and help.