| Address: | Pune, Maharashtra, 411007 |
From the beginning of the Ola share rides there has been many issue that I am facing in my day to day travel. We have a toll in our way that is military area tolls which can be skipped by taking other routes that is of amount 30 bucks. What Ola say is that drivers have to follow the route given by them. Why the passengers have to pay the toll then. We are not suggesting them to take this route.!!! Earlier customer care said they will refund the amount as it is included in the share amount. Now they say it is not and we cannot help you. In fact the customer care says mam if you want you can stop using our service!!! Really they don't give a damn to their customers.
If we have the toll then why is it not informed before booking. It's not about 30 bucks . It about cheating the customers. Why will anybody pay even 1 rupee extra!! Every single penny matters. cabs are cancelled by drivers and we are charged cancellation charges!! Drivers don't come and do not cancel the cab also!! Cabs are cancelled several times. After sitting in the cab they do not turn on ac. Take the longest routes etc.I have paid the toll almost 30 times. Every time I have complained they say they will refund but now they say it's ok we cannot do anything. Take the ride or go to hell. We are not refunding the money paid to you! Was this information helpful? | 
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