Ola Cabs / Ani Technologies — charging extra money from customer

Ponkam Sumanth

Address:

Ola cab service, Bangalore, Karnataka, 560105

Hi team,
My name is sumanth ([protected])
I had ride on urgent basis, i took the ola ride and paid cash to driver through phone pay.
At the same time ola has debited the same ride fee from the ola postpaid account which i am not aware.

I have requested ola many times to clear my post paid balance, since ola driver took the ride amount.
Now ola demanding money from me, even after money paid to the driver.
I have contacted ola support many times and explained the situation and requested to close the issue and i have created many incidents they closed without resolving.
Instead of resolving the issue they are sending legal notice.
I have all d proofs with me that ola driver taken money from me. Same has been submitted to ola as well still they are demanding money from.
I would like to file case on ola for cheating customers and harassing customer.

+1 photos

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Jan 07, 2020

Updated by Ponkam Sumanth I have done follow up with ola customer care about 2 months. They is no response from ola team. We can see my email screen shot as attached above.

I am daily getting calls from ola it's like torchering for me.
Why should I pay the amount when I already paid and I have shown the proof.
Please see the screenshots