| Address: | 600116 | | Website: | www.consumercomplaints.in |
Case 1:
Crn number: crn[protected]
I was booked ola on 20th sept 2016 from chennai airport to porur, but dont know how it is taken both pickup and drop location as same chennai airport. Due to this when i reached porur driver shown money came is 125 rs but in his app kilometer shows as 0 and he discussed with customer care and iinformed me due to your inappropriate selection of same place for both pick up and drop, the value shown in app is wrong and they insisted me to pay 260 rs for the cost of 125 rs. But usually i pay in the range of 120 to 160 rs only if they check my precious records.
Now a days ola doing cheating & 420 activities with the customer.
Case 2:
Crn number: crn[protected]
I was booked ola on 27th sep 2016 from guindy to porur, driver is reseted his kilometer to 0 (Zero), then i reached porur and the money in ola app is shown as 130 rs, but kilometer shown in app is 5 km amd the vehicle km shown as 7 km. As per ola for first five kilometer charge is 100rs whihc is fixed and for next every km it is 8 or 9 rs per km. If they calculated it is correct rs 130 (With taxes) as shown in the app. But driver volunteerly called customer care and informed them as km shown in app and vehicle meter is mismatching and kindly provide exact value for the current trip and they informed additional 30 rs need to pay and i paid rs 160.
Now a days ola doing cheating with the customer. (420 case need to be filed)
Case 3:
I was booked ola on 18th sept 2016 as pre-booking, but no driver called me before & after 15 minutes which was booked at early morning 6:00am. Due to urgency i have booked another ola at around 6:15 am and resumed the trip. Later when i reached destination i have received email as without intimation i was cancelled the ride and cancellation charge of 50rs need to be paid. This is ridiculous and robbery.
Crn number: crn[protected]No driver called)
Crn number of booked vehicle at 6:17am is crn[protected] Was this information helpful? | 
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