This has reference to the CRN [protected].
Yesterday, on the 7th of January, 2019, I had ordered an Ola mini at Lokmanya Tilak Terminus.
When the cab arrived and the driver called me, I was confused why it is a black and yellow cab when I had ordered a mini. So I even checked the number plate, and the number matched completely.
The old black and yellow taxi was cramped more than a mini usually is, there was no air conditioning, and the car was so squeeky and had horrible suspension. And when I paid some attention to the MY RIDES section in the Ola app, it said this is supposed to be a COOL CAB. But still I was provided a damn black yellow taxi for a 30km journey, so you can imagine how it was.
I am shocked, because this kind of cheating is very new to me being a usual Ola user. I cannot believe the number plate matched too, but they tried to withhold the fact that I am supposed to get a cool cab and not an old and horrible black and yellow taxi.
I want a refund, the stupid app has no complaints section and the contact on the website is of Bangalore, which I have been trying since 1 hour and have had no luck with.
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