Ola Cabs / Ani Technologies — chennai ola auto canceled booking but i am booked rs. 100/- penalty

Address:

Chennai, Tamil Nadu, 600094

I am abish christo silvester. I had booked a chennai ola auto from choolaimedu to saidapet via my phone number [protected] some time back. The auto driver, who was new to the locality, lost his way and could not reach me even after clear and continuous instructions from me.
Finally, having given up hope of reaching me, the ola auto driver asked me to cancel the booking. Unknowing the consequences, unwittingly i cancelled the booking and tried booking another ola auto. But to my surprise, i have been promptly charged a fine of rs.100/- for none of my fault.
Ola must have confirmed with the concerned ola driver what had happened, before unfairly charging a customer.
Due to this unfair incident, i have been forced not to book ola anymore till the outstanding fine of rs.100/- revoked from my ola account.
I request you to esquire in to the matter and cancel the fine of rs.100/- which is outstanding in my ola account.
Hoping for an early resolution in this matter.
Abish christo silvester