Due to one ola driver, i suffered massive as i was unable to get another cab after that and reached my office one hour late! I booked ola and it showed 12min waiting. Details of the cab driver as below:
Hemantharaj ([protected]) is on the way to your location in a white verito ka13b1548.
Once you board the cab please share otp-2297 with driver to start trip.
It was 7.15 am that time and i waited for the cab as it was suppose to reach by 7.25am at my pickup location. Then i call the deiver by 7.25am and i am unable to connect to him. At 7.30am i go downstairs assuming it might have reachd my location. And all this while i was following the track ride option on ola app. And when i reach downstairs i notice the driver has cancelled the ride without even calling. I call him and he is saying its been 15min waiting although he never even made call even once neither informed. On the track ride option it was still showing "arriving". How am i suppose to know if the cab has arrived or not?!!! And because of that i reach my office one hour late!!! As i am unable to get any cab after that!!! I have been using ola everyday morning and have been facing some issues or the other. But with this incident i had enough. This cab made me wait all this while or i would have booked some other cab in the meanwhile and then finally cancelled it without informing. Severe case of worst customer service i could ever see. Was this information helpful? | 
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