Just want to know this is not the first incident, but i came to know after this incident only that how ola scams its users.
This happened on 6th october, 2017, i booked an ola prime sedan for my mother's travel from ulhasnagar to malad with crn[protected]. I booked a cab for inr 1263 as at the time of booking the fare breakup was not available.
After the ride i requested for an invoice to check the fare breakup. I found an additional convenience fee of inr 227.87 plus 18% gst equalling to inr 268.89 was levied on bill.
This is daylight robbery and scam. They are just scamming the customers who rely on them for their travel and creating a mockery of their trust.
I tried to do a detailed search on this so called convenience fee, (By the way which they don't mention anywhere on the app while a customer is booking a ride) on their website and found out a t&cs doc.in it on page 2 of 18, it clearly mentions that “convenience fee” shall mean the fee payable by the customer to ola for the service i. E., for availing the technology services offered by ola. Convenience fee shall be chargeable on every booking made through the site. The convenience fee shall be exclusive of all applicable taxes on the convenience fee, if any.
Now as it is this whole point of convenience fee is unjustified; i've made the ride's booking and booked many other rides through their app, so this charge is not justified in their own words. I feel so cheated right now, these startups just play with the consumer's helplessness and their problems, and just focus on filling their pockets (Whereas it should have been about customer's problem solving and meaningful profit making).
I don't know what resolution is possible for this scam by ola, other than that the company just shuts down. I'm so pissed off right now, but since this public forum demands politeness and decorum, i'm just bearing with it.
I want refunds of this convenience fee for all the rides i've taken, where this fee was charged.
I'm uploading 2 documents, one is the ride bill breakup and the other is the ola t&cs for customers (Effective from 21 april 2017), where page 2 of 18 underlines the fact what convenience fee is meant by them.
Hoping they don't turn a blind eye and just discard it as just another customer complaint. They should mend their ways before the shutting down becomes a reality. If they don't, then i hope and pray this company just shuts down.
No ola rides for me in the future, i'll take bus, rickshaw anything, but them.
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