| Address: | Mumbai City, Maharashtra |
Dear sir / madam, my complain is against ola cabs, i had taken a outstation mini ride from mumbai to pune on 11th nov, 2019 at 11.30am, the trip fare was shown rs.16999 for my destination my mumbai home to pune, my trip started on time from my mumbai home and without any route change/ deviation / or wait reached my pune destination. When i reached pune destination, i left the cab and then received a sms that rs.2549 has been deducted from my ola money prepaid account. I immediately called the ola support call centre and informed them about the situation, that i have been charged extra inspite of rs.1699, i have been charged rs.2549, infact also asked to check the cab gps and check that no extra kms has been traveled. The executive informed me that he has checked the distance and extra kms has not been traveled by me and to lodge a complain which ola would resolve the same within 72 hours of my complaint, i lodged the complain on 11/11/2019 at 3.15pm (Approx). I was also assured that extra fare charged by ola from me would be refunded back to my account. I didnot receive any call from ola till 14/11/2019 till 6pm, i then to check the status of my complain called ola call centre[protected], 144939*) at 6pm on 14/11/2019, sanjay (Call centre executive) answered my call, surprisingly his voice tone was very harsh as i told him the issue and my previous complain, i informed him that i was told that my complain will be resolved in 72 hours and have still not received any confirmation from ola, he asked me "so", then i told him i need an update, he then made me hold the phone line for 30 seconds and told me there is a issue with their server and asked me to call back again, it was very obvious with his voice that they had no server issue and were trying to avoid my complain, i then irritatingly told him that i would put this on social media and also lodge a police complain, to which he said "yes please", i felt as if ola cab is not bothered about its consumer and then i disconnected the phone with pain. I would like to humbly submit that ola cabs are looting the common person by showing a lower fare at the time of booking a cab and then charging higher fare on completion on trip, and when the common person complains make him run from pillar and post to get back his hard earned money from ola cabs. I humbly have presented before you all my facts and would like to get back my additional fare with compensation from ola cabs. Thanking you in anticipation.
Was this information helpful? | 
Post your Comment