Ola Cabs / Ani Technologies — deficient service lead to cancellation of my international flight | |
I am nri customer and presently staying in sharjah, uae. From august 3rd to august 27th, i along with my family were in india for our annual vacation. I had earlier booked my return flight from mumbai on 26th august and i had to travel from pune to mumbai airport to catch the flight. Since, ola have introduced outstation cab booking service where we can book the cab in advance for outstation rides, i booked the cab on their mobile application. As per their application, before 1 hour of departure, i received driver details on my mobile number. My flight from mumbai airport to dubai airport was at 10.20 pm and since i had already made online check-in for the flight, i had to reach the airport 1 hour before scheduled departure. Travel time from pune to mumbai international airport is approximately 3-4 hours. Hence, i have scheduled the cab pickup at 4.30 pm. However, after receipt of driver confirmation before 1 hour of departure, the ola cab driver has cancelled the trip from his side. After the cancellation from driver, ola could not make alternate arrangements for another car due to which i had to cancel international flight ticket (For my family of 2 adults+1 child+1 infant) and book a new ticket on 27th august with another airline at higher price. Also, since, i was not having accommodation arrangements in pune, i had to stay in a hotel in pune on 26th august. The deficient service from ola resulted in personal agony to my complete family. I need compensation from ola to cover the financial loss happened due to their deficient service.
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