Ola Cabs / Ani Technologies — did not get estimate for the ride on sunday

ananar

from Tiruvalla, Kerala

Address:

600020

On sunday the 3rd sep i took a ola mini at around 6.40 pm for travel to chetpet from kastuba nagar and i was astonished to get a ride bill for rs.492/- which is exorbitant by any standard for 11.4km. Before the ride i was never informed of the fare to be charged.
I feel really cheated and would like to inform you that will not use unless my complaint is resolved.
Yours sincerly
Raju narayanaswamy
Mobile [protected]

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Sep 05, 2017

Updated by ananar Ose As I tried to reach your customer care on my complaint of excess fare charged on my travel on 3rd Sep 2017, I was contacted by one person from your customer care whose mobile number is as follows [protected] he has debited my account after obtaining my debit card number a sum of Rs.492/- promising me that the same is being refunded.
Please check into the episode and do take care of customers interest. I will not be using Ola cabs till my complaints are resolved.
Thanking you
Yours sincerly
Raju Narayanaswamy

Sep 05, 2017

Updated by ananar On the 4th evening the customer care personnel has duped me by taking my debit card numeber and again charging the same fare Rs.492/- saying it is being reversed. His mobile no. is [protected], you are requested to take action against the staff and refund the amount.
Thanking you
Raju Narayanaswamy