Ola Cabs / Ani Technologies — Didn't receive recharge code benefit

Address:	Mumbai City, Maharashtra, 400706
Website:	help.olacabs.com

Hello Team OLA,

This is regarding Ticket# 31309998.

It’s being very disappointed that I am receiving very pathetic service regarding my concern.

I have recharged for 3000 rupees with coupon code SELECT and after that I never got an option to subscribe for trial.

I received an response from Kalpana DM (Ola Cabs)

Kalpana DM (Ola Cabs)
Dec 30, 2:58 PM IST
Hi Mohd,

Thank you for contacting Ola.

I understand your concern with regard to the Ola Select membership.

As I checked your account details, I see that you have successfully applied the coupon 'SELECT' while recharging your Ola wallet. I would like to inform you that as per the offer terms and conditions, the 30 days Ola Select membership will be activated on your account within 48 hours from the time you have recharged your account, thereafter, you will be able to enjoy the Ola Select benefits. For more information, please check the link https://blog.olacabs.com/30-days-free-trial-of-ola-select/

Kindly be advised to follow the below steps to start the free trial:

- Go to your Ola app menu.
- Click on the 'Join Ola Select' option.
- Click on 'Start Free Trial'.
You are a valuable customer and I appreciate your business with us. Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Kalpana DM
Ola Support

Get quick help with all your queries: help.olacabs.com

I followed the instruction and I could not See free trial option I also tried to update my app restart my phone and checked but nothing helped. Regarding this I have multiple time raised an concern and I spent 25min with OLA customer care in which I was promised I will receive call from your team within 48 hours and I just received an email from your team asking my convenient time. I responded to that email with my availability and no one called me.

Later again I called OLA support team and was on call with their escalation engineer for 45 mins and this is all STD call charges so as of now I have spent almost 150RS in call charges and again I was promised that I will receive response from the technical team within 48 hours and again no response. I am tired now to contact OLA service as its just costing STD charges with no resolution.

Let me know who is goanna pay for all the call charges and issue I am still facing this issue with no help. I am no more interested in using your OLA Select and will request my entire co-operate team to Ban OLA for such a service. I will make sure I file a complaint against OLA.

It’s almost a month no one is bother to look into this issue. I am again investing my precious time in emailing you with all the details.

Please suggest me as how to get my issue addressed and get this compensated.

Than you OLA for Such a support and GOOD BYE.