Ola Cabs / Ani Technologies — Driver cancelled the booking

Address:Chennai, Tamil Nadu, 603103
Website:Ola.com

Today my husband needed to go to the airport so I booked ola yesterday night itself. ...but when he was about to leave around 8 pm, the driver cancelled the booking...so we had to search for another option to travel. I want to know why they have cancelled it themselves at the nec of the moment... if this gets repeated how am I supposed to travel in ola.
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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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