Ola Cabs / Ani Technologies — driver cancelling the ride | |
I booked ola cab from bhubaneswar airport to baramunda bus stop on 01/03/19 at around 2:45pm. When i called the driver (Od02ac6197, ramesh chandra) he asked me the drop location and i told him the location. He was one minute away only but kept me waiting for more than 10 mins then changed the ride. Again when i called the new driver (Od33l8503, pratap naik) he also asked me the drop location, i said you will get to know when you start the ride and when i asked him why are you asking the drop location he says i can't go to some places from where i can't get rides. Then why ola provides ride to such places where drivers are denying to go. My place was not among the place he mentioned from where he can't get rides. Still he talked very rudely and unprofessionally. When i called him second time whether he is coming or not he replied yes, but aftersome time he cancelled the ride. I had to wait there for around 20/25 min to get a ride. When i again booked a ride, it showed one min away, but the driver didn't call me and i didn't want to go through the same pain again so i cancelled and booked uber. The uber driver was such a gentleman, he called me and within two min reached the location although he was 4/5 min away. I think you guys should learn something from uber and give some advice to the rude driver who don't know how to talk to a customer. Anyway this would be my last ride with ola. I am uninstalling the ola app and going for uber. Hope you take some action otherwise you will loose other customers like me.
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