[Resolved] Ola Cabs / Ani Technologies — driver charged/demanded/collected extra money

 
2 Reviews
India
 ramjisrk on Aug 28, 2017
Ola cabs/12 hours or 120 km rentals/26th aug 2017/9am.
Crn :[protected]

I had worst travel experience for the tour (Details mentioned above).

The driver (Mahesh raj, ph:[protected], car verito no : ka41c0095)
Was driving rashly (High speed despite asked to go slow two times, speaking on mobile driving in one hand).
For most of the time he spoke in a nice friendlier manner.
He also took 500 rs for diesel, in advance, saying we'll adjust in the final bill.
But at the end of the trip the bill came for inr.2372 in the ola app.
He made (Pretended) some calculations and demanded extra 770 rupees.

Since i didn't want any arguments/scuffles in front of my house with two senior citizens (One being a heart patient) i gave inr 3142 in cash.
I forgot 500rs which i gave earlier.

Once the cab left the area i remembered this and called the guy who said he also forgot and promised to return the 500rs after completing the current trip.
After that he never picked up my phone.

I accept there was some stupidity/mistake from my side also.
But this is the quality of some drivers who could damage the reputation of the company itself if left unchecked.

So i lost totally 772+500=1272 rs for a trip of 153 kms on that day.
I reported this issue in "support" page in the mobile app but even after 3 days there has been no response/communication from them.
That's why this post to create awareness.

Generally my experience with cab operators including ola has been good so far.
But this incident made me feel bad about the operators/cab drivers.
If at all any representative from ola sees this, i request them to work on this to avoid these (Drivers) things in future.

driver charged/demanded/collected extra money
Complaint marked as Resolved Aug 28, 2017
I got the email from OLA support as given below.

Hi Ramkumar,

Thank you for contacting Ola.

We understand your concern that you have paid extra cash to the driver partner for the booking ride CRN: 995657000. We apologize for any inconvenience caused.

Post validating the issue with our concerned team, we found that no extra amount was collected apart from the bill amount. Hence, we regret to inform that we will not able to proceed the refund.

We would like to inform you that now through "App Notifications", you will be able to know the payment mode and total bill amount immediately after the ride. Henceforth, request you to confirm the same before making the payment to the driver partner so that such errors won’t occur in future. Please do not pay additional cash to the driver partner if you have sufficient Ola money.

We hope to provide you with a better ride experience in the future. Please reply to this email if you have any questions. We will be happy to help.

I am happy that they act on a complaint and respond .I wish not to pursue this further
Updated by ramjisrk, Aug 28, 2017
Hi All,

I got reply from OLA Support team that they enquired this incident with the concerned team, the concerned person said that he had not taken any extra amount other than mentioned in the bill.

I also didn't take any receipts/acknowledgements for the amount paid in CASH.

So I do not wish to pursue this any further as I take this as a 'fine' for my mistake of not collecting any receipts

Thanks 'OLA support' for the tremendous support provided.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I submitted wrong address by mistake and 3 times the money was deducted from my ola account even when the ride was short.
My money is not being paid back to me now

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    Ola Cabs / Ani Technologies - driver charged/demanded/collected extra money