Ola Cabs / Ani Technologies — driver detour, misbehaviour and double billing

Address:

560048

This is regarding ola crn [protected] where the driver has claimed rs 342 for payment towards the ride fare.

Origin-hoodi
Destination:shanthi nagar bus stop.
Date 7 april 2018

Suggested optimal route was through whitefield road, krpuram, indira nagar.

The driver drove way all the way up to bnarayanapura, made a left turn at hp and took the isro-old airport road.

This detour resulted in significantly additional kilometres and waste of time.

On reaching shanthi nagar, he argued with us to pay for the additional kilometres travelled due to his erroneous detour.

We also showed him that a ride from shanthi nagar back to the origin costs way less than what he claims (Excluding the surcharge for early morning ride).

Though we paid rs 251 cash (Estimated tariff from ola), ola believes that we did not make any payment to the driver and insists on duplicate payment for the incorrect fare.

Customer support team has been sending repeated email to harass us for payment.