Ola Cabs / Ani Technologies — driver did not reach the pick up.

Address:

12 Deep Appartemnt, 10 no. Pulia, Indora Chowk, Kamptee road, Nagpur, Nagpur, Maharashtra, 440004

My parents had to catch a flight at 6:00 and we were relying on ola to help us. While the gps in ola app showed that the driver had reached the pick up spot, he was nowhere to be found, neither on the opposite side nor anywhere in the vicinity of my building. What is worse is that even after calling him repeatedly for 4-5 times (Called him from mine and my dad's phone), he wasn't picking up the call, neither was he cancelling the ride. And as is the custom, the next ride would see us paying for the fine for a ride, which didn't even reach the spot!. This kind o[censored]nprofessional and unethical practices cannot be easily forgotten. You have lost a loyal customer ola.