Ola Cabs / Ani Technologies — driver forced us to give cash in hand

Address:

620003

We took an outstation ride from trichy to woraiyur (Temple) on oct 27th but after completing ride, the driver forced us to pay cash in hand. We tried to customer call with a registered mobile number,. It says busy from that time onwards to till today so we paid, again today i received an invoice from ola saying that olamoney postpaid is now due

Amount due:

₹1281.00
Clear dues

Am keep calling customer care but am not able to reach out to them.
(Note: before the ride, we spoke to customer care from the same number, that it was reachable.)

If i dont get a proper response from ola, surely we will escalate as an issue. We prefer people not to use ola forever.