1. 14/11/2018 micro crn [protected] i had booked at around 7.30 am for a ride at 9.30 am. The driver didn't report by 9.38 am. When i called, he refused for the pick up location. My next cab booked by ola arrived by 10. I was late by 40 minutes.
My complaint : when there is no compensation and discount when the customer has to suffer because of fault of ola & its partners.
2. 14/11/2018 micro crn [protected], booked at 17.35. After waiting for 16 mins, when i called the driver, he asked me the drop location and cancelled the ride. I had to wait outside office alone and wait for the next cab. No concern or policy by ola to compensate the loss the customer faces due to such events.
3. 14/11/2018, by cab was booked by the ola executive and he told me that the fare amount will be between rs 392 & 412. I was charged rs 836. The cab driver changed the route on his own and there was an additional 5 km extra. Even then the fare cannot be so high. After confirming with ola customer care i paid 390 to the cab driver, for resolution later. Ola executive said will call me in 30 min but called me back after 2 & half hours. He asked me first to pay balance 446 and then only ola will refund my 446 to wallet, untill then i cannot use ola.
I refuse to pay as it is not my fault. 3 times in one day i was harassed & disgraced due to ola. I want an immediate waiver of the outstanding. Why customer only troubled due to ola. Ola has no policies for customer right protection. I feel cheated and humiliated by ola. It has not happened today only, such incidents have occurred earlier also. Ola has no good will gesture for its customers. There is no hearing and no resolution of issues. Only one word ie sorry. Was this information helpful? | 
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