| Address: | 560033 | | Website: | www.olacabs.com |
Ola team,
I have been a frequent user of ola cabs. I am very much disappointed with services ola is providing. Terrible service provided by your drivers.
Yesterday i booked an ola cab-mini from “digital park road, yeshwantpur” to “jai bharath nagar, banaswadi main road” (Roughly about 13km), the map showed the driver had reached close to the pick up point but i couldn’t locate the cab at all. I called him several times but only received a switched off message. He didn’t make an attempt to call me and inform that he reached the pickup point. So i went ahead searching and found the cab in a corner. The diver was stretching his arms and was very busy talking to someone on the phone. I asked him why his phone is switched off. He kept arguing that it might have been busy and not switched off.
Even before i got inside the cab he kept asking where “jai bharath nagar” is located exactly. I got inside the cab telling him i have typed the destination and the route is available on your phone so please start the ride. He immediately refused to drop me to the destination. He cancelled the trip and told me to book another ola cab. It was pretty clear that he was lazy and he did not want to drive till “banaswadi main road”. Total waste of time!!! I got down from the cab after which i received a message from ola saying they tried reaching me to confirm driver initiated booking cancellation and i’m charged rs 25 as cancellation charges on my next ride.
Seriously disappointed with the way ola performs and treats its customers.
Driver details:
Driver : shivamurthy
Phone : [protected]
Car no. Ka51c5998/crn[protected] Was this information helpful? | 
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