I booked a rental cab via OLA India App on 9th July 2023 in Pune (Booking ID: CRN[protected]). The booking was for 2 hours or 20 KM. Beyond which, I would have been charged INR 17 for every KM of travel and/or INR 3 for every extra minute.
5 KM into the trip, the driver said he is not willing to come back this part of the town. He specifically said that he will end the trip exactly as 20 km gets over. Despite repeated explanation of the OLA rental guidelines, he refused to continue beyond 20 KM. He said he will end the trip at exactly 20 KM. I would have to book another cab from there. What was I supposed to do?
Given that I was going to the airport to receive my parents who were travelling from Tripura, it was very possible that we would have been dropped at some obscure place late at night where it would have been difficult to get a cab. I therefore asked him to cancel the trip. He happily complied. I had to book another cab right after getting down and went on to receive my parents at the airport.
I was charged in full, that is INR 651 for 5 KM travel, by OLA for the first trip. Despite my complaint to OLA customer care about the scenario and the harassment I had gone through, OLA customer care refused to revoke/reduce the fare and take any action against the OLA driver. Their surprising response was "..we have identified that you have de-boarded the cab for your personal reasons". They refused to process my complaint further.
I am attaching invoice of the trip that the complaint is about. I had to book another cab after de-boarding to take the same trip I was supposed to take in the first place. I am attaching the bill for that as well. Also find attached my interaction with OLA customer service regarding the incident.
Was this information helpful? | 
Post your Comment