Ola Cabs / Ani Technologies — Driver's Behavioral Issues

I had booked an ola for my mum on 26-dec from Viswakarma Colony to Greenfield Colony.
I was denied the service thrice previously when finally I connected with a driver who was close by, (Name - Rahul Kumar, Vehicle# UP79T7838, White Dzire)

15mins we waited for the call, when he didn't, we called him and his immediate question was where we want go.. after hearing about the destination. He declined to go and asked to cancel the ride instead.
I politely said if he doesn't wishes to go, then why accept the ride in the first place.

After which he started shooting and abusing Also threatened me to do anything i wish to.

This attitude left me fumming and I called the customer support but didn't get much assistance.
I disappointed the way Ola had dealt with my query.