Ola Cabs / Ani Technologies — dropped in wrong location

I had booked a shared cab yesterday evening from sultanpalya, athmananda colony, ist main road to anjananagar, magadi road... Ahead of sunkadakatte.

The details of the trip are as follows:
Driver's name - g r paramesh
Mobile no[protected]
Car no - ka01af2825, white swift dezire
Otp - 6890

When i boarded the car there was one passenger inside who got down in rt nagar after which one more passenger boarded the car in mekhri circle and another in brigade gateway. Both of them got down in different locations in mahalakshmi layout and i was the only passenger left.

The entire way, the driver kept ruing and complaining about the fact that my drop point was too far and that the fare of rs.249 which i paid upfront while boarding the cab was less. As far as i am concerned, the fare was pre fixed and even if i had booked a individual taxi i would have had to pay another 100 rs more but since this was a shared cab i also travelled the longer route because my co passengers had to be dropped. When i never complained about extra time or the extra distance i had to travel, i don't know what right he has while making money also for the same.

Then three kms before my drop point he took a wrong turn and when i asked he said that the traffic is less this way and dropped me in chandrashekar layout in a place called srigandhadakaval. The driver try to fool me by saying that my location is the house on the right side of the road in the dead end. But i had put the location only as anjananagar, magadi road and not any house number at all. I knew talking to him and arguing about would have been a waste of time as he was in a hurry to leave and he had premeditated the entire thing.

Since the place was totally new to me i walked around a bit asking for directions and then boarded a bus which goes close to sunkadakatte and walked two kms from there to my house. On the way when the driver asked me where my drop point was, i had told him very clearly that its after sunkadakatte and the same was showing location i had booked.

This shows the immense lack of commitment, discipline and fear among st
Your drivers which blatantly encourages them to indulge in such activities and also brazenly get away with the same. This is breach of trust that a customer like me places in a company like ola where the contacts a limited to mails and messages and the only point of contact are these drivers of dubious and scheming nature.

Companies like ola in a greed to garner a bigger market share and increase their profit margins hire people with criminal backgrounds and put the modesty and lives of their customers at great risk and also get away by putting all the blame on the customers by giving lousy and lame excuses and help their employees get away scot free and embolden them to commit graver crimes like rape, robbery and murder.

In my case i am a able bodied youth but what if there was teenage girl or a old woman or a man stranded in a unknown place at night. Who would have taken responsibility for their safety and of their belongings.

I am aware of the fact that i am wasting my time writing this mail and its inconsequential to both ola who employed the driver and the driver himself as he is more likely to indulge in a bigger crime in the near future. I am also sending a mail mentioning this entire episode to the police and also file an online fir urging them to take strict action against the driver and also ola for employing him and leaving customers at the mercy of such people.