Dear Sir/Ma'am,
We have travelled using ola on 21.10.2021 @9:11am thursday, in Bangalore, using mini, CRN [protected], for 335/-. As we were 4 o[censored]s, driver told Mini has to be converted to SUV and fare will be amount equal to Similar SUV Fare which amounts to 550/- at that time.AS we dont know how the internal process will be at OLA we thought that it can be updated like that and accepted what he said. At the end of the trip along with payment of 335/- online he collected with us 550/- extra cash. And he told that he will submit to OLA by end of the day.
When we called him regarding this he told that bill will be updated to 550/- and for 335/- Ola coupon will be available which we can use it later.
We were following up with him continously till today morning but we have not received any response from them.
If we were informed before the start of the trip that 4 people cant be acccepted, we would have cancelled that ride and would have gone for other Cabs.
Cab Driver COntact Number:[protected]
Kindly take this into consideration and resolve the issue at the earliest.
Thank You
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