Ola Cabs / Ani Technologies — extra charge by driver

Address:

55-43-63/Doctor's Colony, Seethammadhara, Flat no 303 , Tiruven Enclave, Visakhapatnam, Andhra Pradesh, 530013

We booked an ola auto and the driver name is Hemanth Mallick in Bhubaneswar.
We called him thrice after the booking and he said he doesn't know the pickup point.
So, we cancelled the ride.
Just then he arrived at the location but we booked another auto.
He was making a huge scene on the road and charged us extra money for making him come.
But the app says there is no cancellation fee.
Please do take action.
It happened to many people.