| Address: | New Delhi, Delhi, 110045 | | Website: | www.olacabs.com/fares/delhi |
Hello Sir/Madam,
This is shivani rajput here . on November, 27 ( SUNDAY) . I was taken a ride from rajouri garden to palam colony new delhi around 7:00 pm. when i had booked a ride through ola app. there is no description available regarding a surcharge . only it shows an option that Iam on surcharge but no details are available there. i dont understand that what is actually surcharge? then whenever i have completed with my ride driver has told me that i had to paid around 424 rupees which is totally unfair charges atleast for this distance . afterwards i asked from ola executive that how this charge is applicable for this ride? so he told me that it was a surcharge and then he started to explaining me about surcharge . so why he explaining me about this after booking the cab . so requesting you ola executives that you should gave a best option on ola application which describes the full details of surcharge . so customers can get a correct information regarding surcharge before he /she book a ride. I dont want my money back but hopes also that you will get my point and take a good step to improves this misguide feature. so your rest customers will not get confused again, just like me
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