Ola Cabs / Ani Technologies — Final fare doubled than the estimated fare

gem_sachin

from Jamshedpur, Jharkhand

Sep 29, 2022

Address:

Baldwin Farm Area High School, Kadma, Jamshedpur

Ola driver charged me the double amount than what was showing the estimated fare at the time of booking. When I initiated the complaint against the driver to the customer support, she agreed to support and told that Ola does not encourages the drivers doing such activities, but afterwards she mailed me the one sided resolution. You guys are just encouraging the drivers to perform such blunders. I am not at all satisfied with the resolution given by you. You should have taken me on a conference call with the driver for better resolution. When you had to listen to the driver only for resolution, then it's just wastage of time to avail ola services in the coming future. I will post this episode on the social media platform too.

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Oct 04, 2022

Updated by gem_sachin Dear Aqib,

Thanks for contacting. I am very grateful to hear that Ola called me. But sorry to say that I am no more interested in talking to you guys. It's just wastage of time and energy. Pls go through all the communications. The intentions of you guys alongwith the drivers are self-explanatory.

My flight was from Delhi to Ranchi. I booked the cab in Delhi too. The driver cancelled my ride and asked me to pay as per the booking amount shown in the Ola app. Since I was already delayed and left with no other option, I had to fulfill his wish. He assured me that I won't be charged a single penny for the cancellation. And he was very much correct. He cancelled my ride with the reason that his cab broke down and won't be able to continue his ride.

This is all what Ola drivers do, and instead of stopping them from doing so, Ola is busy in encouraging such drivers.

So, there is no need of talking to you and waste my time. Just close my escalation.

Rgds,

Oct 06, 2022

Updated by gem_sachin You guys are just wasting my time as well as yours. Every time, I get the revert from a new email ID. If you can't make the refund, I will never use OLA services. All the drivers are cheaters and the company itself is encouraging them.

Rgds,