| Address: | ANI Technologies Private Limited Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034 Phone number 080 |
Dear Manager,
I am a retired officer from the central government. I booked my OLA ride on 1-Oct-2022 at 4:34 PM from Sainik Colony, Sector-49, Faridabad to New Delhi railway station.
The OLA taxi number visible to me on my mobile was HR55 AA 1915, Driver name: Azim Khan, White Etios.
My Rs 657 was put on hold by OLA at 4:34 PM on 1-Oct-2022. The OLA app showed me that a taxi would reach me in 6 minutes.[i.e. by 4:40 PM.]
The taxi reached my home in Sainik Colony, Sec-49, Faridabad, to pick me at 4:46 PM [i.e. 6 minutes delayed]. Moreover Taxi reached was different from the one I booked.
The Taxi driver after reaching New Delhi railway station at 6:08 PM demanded Rs 701 as the fare. He showed on his mobile that this amount is to be paid in cash as this drive is a cash drive. I told him that it will be paid from my Paytm wallet. But he argued and insisted that I paid Rs. 701/- through UPI at 6:08 PM (Paytm gateway). Because I was not carrying that much cash. However, according to my booking, my ride was for Rs. 657, but the driver demanded Rs 701. And the driver told me that my booking was cancelled ('but I did not cancel") and your ride was assigned to him, that's why the ride-fare was changed.
Hence, on 1-Oct-2022 at 6:08 PM, I made the payment of Rs. 701 to OLA using the scan code shown on the driver's mobile OLA application.
On 1-Oct-2022 at 6:19 PM, the hold of Rs. 657 was released by OLA.But again, OLA charged Rs. 760/- online on 1-Oct-2022 at 6:19 PM.
Hence, the payment was made twice to OLA, for the same ride (Concerned Documents are attached herewith)
1st payment of Rs 701 at 6:08 PM and
2nd payment of Rs 760 at 6:19 PM.
Kindly issue me a refund for one payment.
Thanks and Regards,
SURENDRA KUMAR
Mobile No. [protected]
Email id: [protected]@gmail.com
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