Ola Cabs / Ani Technologies — Fraud in ola money and threatening calls and messages

Address:

Ola

I am writing to lodge a formal complaint against OLA regarding the recent incident I experienced while using your ride-hailing service. I am extremely disappointed with the way I was treated and the unprofessional conduct displayed by the drivers and customer support representatives. The incident has left me deeply dissatisfied and I demand a prompt resolution to this matter. On 29th May 2023, I booked an OLA cab (Customer Ride Numbers - CRN[protected]) to travel from Delhi Airport to DLF phase-3, Gurgaon. To my astonishment, the ola postpaid charged me an exorbitant fare amount that was significantly higher than the estimated fare displayed on the app. The estimated fare was 332 and the final fare deducted from my Ola postpaid was 714. This unjustifiable increase in fare goes against the transparency and trust that customers expect from OLA. Furthermore, the ordeal did not end there. I have been repeatedly receiving calls from OLA representatives who have resorted to aggressive and threatening behavior. The harassment I have faced through these calls is utterly unacceptable and has caused significant distress and mental anguish. It is distressing to think that a company I trusted would condone such unprofessional and offensive conduct. I have been a loyal customer of OLA for 5years, and I have always appreciated the convenience and efficiency your service has provided. However, this recent experience has shattered my confidence in the company and its commitment to customer satisfaction. I request the following actions to be taken promptly: Refund: I demand an immediate refund of the excess fare amount charged during my trip. The fare should be adjusted to the originally estimated amount as displayed on the app. Investigation: I insist that OLA conducts a thorough investigation into the incident and takes appropriate disciplinary action against the Ola service. Such practices must be eliminated from your platform to protect the rights and interests of your customers. Apology and Assurance: I expect a formal written apology from OLA for the distress caused by the harassment I faced through multiple phone calls. Additionally, I request an assurance that such behavior will not be tolerated in the future, and steps will be taken to train and monitor your customer support representatives more effectively. Compensation: Considering the inconvenience, mental harassment, and time wasted in dealing with this matter, I believe I am entitled to appropriate compensation for the distress and inconvenience caused. I have attached copies of relevant documents, such as the ride receipt, to support my complaint. Please acknowledge the receipt of this letter and provide me with a complaint reference number for future correspondence. I look forward to a prompt and satisfactory resolution to this matter. I hope that necessary steps should be taken to rectify the situation.