Ola,
This email is a general feedback to you. The service Ola provides these days are pathetic. I was a loyal customer to you. Ola services was amazing in the beginning. But now, the services provided are BS.
I have various points to complain to you about.
1) This has happened to me for the 4th time and on Oct 8th 2016 again at the airport. Every time it is the same case. I book a cab, driver calls me knows my destination where he needs to drop and the driver never turns up. Cancels the cab selecting "customer was not at the location". This drives me crazy every time. The driver never turns up at the pick up location. I have also had situations where driver said to me cancel the cab from your end madam, I cant drop you because the destination is too far. What am I supposed to do, why are you logged in the system if you don't want to pick any customers?
2) One situation few months back again same pick up point, which is airport. The driver's car fails and he drops me on the Khadki Bridge at night 1 o clock saying I cant take you further. He goes diesel khatam hua. Should'nt you be checking your fuel level simultaneously and godamn filling it?
3) On September 19th 2016, I took a cab from Nigdi to the airport. You can check my logs. Very disappointed with Ola again and to such an extend that I will soon uninstall Ola app from my phone.
Driver parks the car at a location whose roads are under construction. I have 2 luggage including one big suitcase weighing 25kg. I tell him, Brother can you please reverse your car a bit? Due to the road construction I cant really lift my suitcase alone. Please reverse a bit, I can easily then keep the suitcase in a position where I can easily put it in the back. Adamant driver says I cant bring it back but expects me to lift the heavy suitcase and put it in the cab. which I could had done if he had spoken to me with respect. But no he did not. On requesting again, brother can you please help me with the suitcase, to which he replies that's not my job!
What a bad on earth that driver is and the Ola Services are these days!! Pathetic!
There are many more instances. Driver residing in and around Hadapsar rejecting on face to take up a drop at Pimpri Chinchwad side, etc., etc.,
TOTALLY DISAPPOINTED!! TOTALLY PATHETIC!!
I am not sure how you going to improve on the services part you provide now. But there are very few drivers now in Ola who are really sensible and to whom I do not miss to give 4-5 Stars as feedback. But most drivers nowadays are not polite.
How would you want to improve your service and make your customer happy? If I understand that there are no measures taken by you, You can count one uninstallation of app from my phone and my family's phone soon.
- An Unhappy Customer.
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