Ola Cabs / Ani Technologies — Harassment by OLA driver / pathetic service / poor customer support

Address:	560007
Website:	www.olacabs.com

Hello,

Reference : Booking ID – CRN[protected]

I took a cab from the Bangalore airport at around 6.09 am in the morning on 27th April, 2017. I was sleep deprived and extremely tired after a 4 am flight. As I exited the airport, I chose Ola over the AC buses (run by KRSTC) as i thought it would be more comfortable. (despite having to pay double the cost). However, it turned out to be just the opposite.

The cab driver was rude, arrogant and a bully to say the least. He refused to switch on the AC despite repeated requests. He said he did not have money for the extra diesel and blamed OLA for his plight. According to him, OLA does not settle driver partner dues on time and hence they were left with no choice but to refuse AC services to customers. The only way he would switch on the AC, he said, was if I paid him extra cash / transfer funds to his bank account directly. I found myself caught between this ugly spat between the driver and company and had a horrific experience throughout the journey. If that was not enough, he took out his frustration on me and was constantly blabbering something in his local language, he would not let me rest. Further, at every toll he haggled me to pay the charges in cash. It was only when I blatantly refused (as it was against OLA's policy), he paid and proceeded ahead with the journey. This happened at every toll we passed on our way to the destination.

While on my journey itself, I immediately raised a complaint with OLA, however, to my surprise they never responded other than on the toll issue. It was then that I called their customer support to again escalate the issue and demanded a refund for all the harassment and inconvenience. Their customer support team brushed aside the issue saying it was merely a case o[censored]nprofessional conduct by driver. They blatantly refused to acknowledge the harassment that I was subjected to and denied the refund on the grounds that I was given a drop irrespective of anything else.

When the trip ended, I was really frightened at the way he was shouting at me for not agreeing to pay the fare in cash. I was taken aback by his violence. I thought, as any sane person would, that it would be best to take this up with OLA instead of further haggling with him.

I urge Mr. Bhavish Aggarwal / senior management to look into this extremely disappointing OLA experience and take appropriate action against those involved, also do suggest me an appropriate remedy / compensation.

Regards,
Apurva Dalmia