Ola Cabs / Ani Technologies — hiring of ola cabs

1. Date: 21.04.2018 time 1.36 pm
Micro crn [protected]
I booked the car through ola. After the booking was confirmed by 'ola', i called the driver to know how much time it would take for him to come. Instead he wanted to know my destination. When i refused to give my destination, as per rules of 'ola cabs', he cancelled the trip.
2. Date: 21.04.2018 time 1.40 pm
Micro crn [protected]
Car no. 6187 white swift dezire
Driver aslam khan, mob: [protected]
Immediately after the 1st booking, 'ola' alloted this vehicle no. 6187. I immediately contacted the driver who told me that he cannot come as he was caught in a traffic jam. He asked me to cancel the booking. I told him that i can wait for a few minutes and i need not cancel. Thereafter he neither picked up my phone nor cancelled the booking. I noticed that he was not moving his vehicle although apparently there was no traffic jam. Thereafter, i saw the vehicle moving away. I waited for the vehicle for more than half an hour and made umpteen calls. He neither picked up my phone nor cancelled the trip.
Both the above instnces prove beyond doubt about the harassment meted out to me. I am an ailing senior citizen and was requiring the vehicle desparately. I suffered tremendous mental agony and physical stress.
I would reqest you to take appropriate action under intimation to me.in case just and appropriate action is not taken immediately, i will have no option but to seek other options for redressal of my grievances.
Abhijit ganguly