Ola Cabs / Ani Technologies — I am not getting my refund

Hi Ola Support Team,
I have raised one refund request against my Ola outstation ride CRN [protected] and ticket ID
(Ticket[protected] on October, 2020.
Md Arbaaz from Ola Support team sent me the mail of confirmation that I will get the refund of Rs Rs 1298.
I shared my bank account details with the Ola Support.
But till now I didn't get my refund.
Here I am attaching the screenshot of that mail.
From last October, 2020, I am following up with Ola team on the same ticket.
But they are not solving the issue.
I will suggest everyone to avoid Ola outstation cab .
They just cheat the customers.