Ola Cabs / Ani Technologies — I have paid cash to driver and also money charged to OLA postpaid

Address:

delhi

Dear Sir
i have taken a ride to my home on March 05, 2022 from T3 Airport Delhi yo Model Town vide CRN No [protected].

I have Paid Rs 448 to driver in cash, but the account was showing amount payable. I was logged out of OLA services due to pendency of the invoice. I have made several online request through app but no resolution was given. Every time they say that offline driver payment is outside their scope.
(Sir, if this is the case, then plz advice why offline payment option is there on the application).
By mistake i have selected rs 448 to be paid by OLA Postapaid. now i am getting calls everyday to get the payment done and they are harassing to impact by CIBIL Score.
Sir, it is humble request to kindly look in the matter and resolve the same.

Regards
Gaurav Jain
M -[protected]
E- Mail :- [protected]@gmail.com