Ola Cabs / Ani Technologies — I have paid my fare in cash still it is showing pending

I have paid my fare in cash still it is showing pending.
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Same to me

I took OLA ride on Apr 16 CRN[protected]. I paid cash to driver. Now still my app is showing payment pending.

On reaching customer care, they are asking to provide evidence(video) of cash payment. But they are not able to connect with their driver to confirm payment.

If I had not paid amount, will driver would have allowed to me go ?

Is it ethical business to ask customer pay twice ?

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    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
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