Ola Cabs / Ani Technologies — I I am complaining about Ola cab break down and the pathetic services of Ola post that comp

Hello Team,
I seriously regret saying that the emergency service provided by Ola is pathetic.
First of all the cab broke down after covering few kms and we had to push the car to the garage. Secondly, I tried calling all possible helplines but it was hard to reach an emergency contact person.Thirdly, we waited for OlA to provide a cab in these kind of situations but, there was no assistance from anyone.Fourthly, I spent almost 2.5 hrs figuring out how to get out from that situation and also had to pay the full amount even the trip was not yet complete.Fifth, Ola had made us gone through all sorts of trouble when the weather was bad and also late in the evening we were stranded in a place where Ola does not provide service.
I seriously need a resolution to this kind of atrocious business strategy and also not even caring for the passengers.
My family had to go through a lot of mental pressure and this should not be taken as granted.
Please provide a compensation for the troublesome journey.
Thanks.
Basupriya Biswas