| Address: | 560035 | | Website: | olacabs.com |
I was travelling from OLA and was abandoned mid by the driver, as he started fighting about toll money.
He cancelled the ride that moment (without my permission) and asked me to step out of the car immediately.
I was abandoned just before a toll road where I was unable to catch up with any cabs and it took me 15 mins for next one. This was so irresponsible, unprofessional and unsafe.
When I tried to call them using their support given in app I was given a wrong number. ( app has a glitch that combine 2 numbers, I have attached it in the screenshot)( if you want I have recorded video on this glitch)
I just want to render this to ola and consumer complaints that you cannot do this as the saftey of travellers is on you. If your driver abandons a customer somewhere between the trip and on an unsafe location. Who will be responsible for their safety?
The driver can ever commit crime and kidnap me midway after cancellation of the trip. ( How can a driver cancel a trip midway, anyway? )
I called the support the next day to tell them about this and told them that my account is showing to pay 77rs left to pay. They told me there is nothing you can do. You should have called on that same time. ( Which I cannot as the provided me with the wrong support number at that moment and the driver was kicking me out of his car)
In the end the support replied we are sorry but if you don't pay 77rs your account will be blocked.
Please provide me with information on what to do now? Should I file report or something against the driver or anything?
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