Ola Cabs / Ani Technologies — I was charged unfairly because of the issue with OLA app.

On, May 6th, I had booked a cab from Bandra for my home in Goregaon and added a stop so that I could pick my son from school in Oshiwara on the way. Fare was updated and the stop added. By the time the cab came, I was running a little late. And when I opened my app, there was a problem with the app and the only stop it showed was my home. The app was showing some message that I don't remember anymore. I asked the driver if he could take me to school meanwhile I could check with the customer care, but the driver was a little rude, he stopped the car and he said he can't and that he will go straight to Goregaon. Would have gone hardly 500m, I got down and I was charged Rs. 163. I tried calling them, but didn't find any number that was working. I could even find any option on the app, where I could find any help. I had been a loyal customer of Ola, and it failed me terribly for the first time. I want the money back.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 04, 2022
Updated by Shivani Jha
I was able to make a call to them twice/thrice after that but it never got resolved and in a day I keep getting at least 4-5 calls from different numbers from Ola Money. Can they have a little curtesy to solve the issue? I have always cleared my bills on time but not this time. I am not going to pay them because I was cheated due to their faulty app. Would appreciate if it's resolved soon! I have also not used their services after that.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Cabs / ANI Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    9458
    Pending
    0
    Resolved
    239
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    View all Ola Cabs / ANI Technologies contact information